Accessing Hyatt Prive Benefits at Andaz and Grand Hyatt Properties If upgrade inventory isn't available at check-in, the hotel will still honor the other included benefits such as breakfast and the resort credit. Upgrades are subject to availability by nature, which is standard across virtually all luxury advisor programs, not unique to Hyatt Prive. One point of confusion for first-time users is the assumption that going through an agent will result in a higher rate than booking directly, since that is true with some other travel products. With Hyatt Prive, the rate matches the hotel's own best available rate, meaning there is no markup and no reason to expect a worse deal than booking direct. The only real difference is the paperwork behind the scenes and the benefits that get attached to your reservation as a result of the booking channel. What Does a Hyatt Prive Agent Actually Do Differently? A Hyatt Prive agent is not simply someone who books a room on your behalf. They are affiliated with a travel agency that has been formally accepted into Hyatt's invitation-only luxury advisor program, which means the agency has demonstrated a track record of production and service quality that Hyatt considers worth rewarding. When you book through that agent, your reservation gets tagged with a special rate code tied to the Prive program, and that code is what triggers the perks at check-in - not a verbal request, not a loyalty status alone, but the coded reservation itself. Those who research the process online will notice that some agencies specialize specifically in https://www.luxurytravelmagazine.com/news-articles/how-a-hyatt-prive-travel-agent-unlocks-hidden-hotel-perks and have built long-standing relationships with individual hotels, which can matter when a special request falls outside the standard benefit list.